1. After you order, we will send you an order confirmation & invoice (within 24 hours after you ordered). Your invoice will be send through e-mail, within a week (7 days) before your batch starts. Deadline for Payment are noted in the invoice. Late payment will result in postponement of your program into the next batch available.
2. If you wish to extend your program you may do so but we suggest you take 1 package first & try out the program before deciding to extend. We will send you a reminder through email. And if you do wish to extend, please notify us at the latest one day after your program ends (Saturday) just reply our email or Whatsapp us!
3. Our delivery is from Monday to Friday, between 11 am - 12 pm only, only once lunch & dinner. For DINNER ONLY or in the Month of Ramadhan, between 4 pm - 5 pm only. Or you may pickup your meals at one of our kitchen from 10 am - 3 pm.
If you're experiencing a delay please let us know through our WhatsApp Number (given through the email guideline we sent you or in our Instagram account)
4. We do not charge deliveries for JAKARTA Area only, outside of Jakarta (Depok, Tangerang, Karawaci, Serpong & BSD) will have to pay delivery fee.
A change of delivery address is not allowed.
If the customer have a schedule throughout the 5 days with different delivery addresses, she/he will need to state it when she/he filled the order form, or as soon as possible (At the latest, 4 days before your batch starts). We do not offer leniency or flexibility in this matter unless it is an immediate emergency. Please consider other customers delivery as well, because changing of delivery address would disturb the delivery flow.
5. Cancellation during the middle of the program is not allowed and we do not offer refund after the program has started.
6. Request to change batch must be notified to us at the latest 3 days before the batch starts (the friday before your selected batch starts). If not you will need to pay a penalty charge of Rp 500,000 per package to change the batch date.
7. It is the customer’s responsibility to ensure that one will be present throughout the 5 days program. We do not allow changing the delivery dates outside of the dates that we have set. Except for causes where it is unavoidable from both sides.
8. Requests for a of dietary special request must be made when you order, we will try to accommodate for your special request, but we will get back to you as soon as we review your request. A change for a special request or meal when the program has started will not be tolerated.
9. Additional Special Terms and Conditions for Valentine's Day Deal. You cannot change the batch, it is only available for batch 1st of February for No Salt Program & 8th of February for Regular Package (Lunch & Dinner). You cannot give your 1st or 2nd batch to a different person
A change for a special request or meal when the program has started will not be tolerated.
You might get an additional charge on your special request. We will display it on your invoice.